I want to report an issue I experienced with Turkish Airlines due to a system glitch. I had purchased a Primefly class ticket for April 14th, but later updated the date to April 13th. Despite selecting Primefly, I noticed that the ticket appeared as Ecofly, which I believe is due to a system error. I provided feedback to resolve the issue, but no solution has been provided yet. Who would pay for Prime class and be downgraded to Ecofly without a refund? Moreover, we know that it's not possible to downgrade from Primefly to Ecofly. Despite this, the issue remains unresolved, and my request for a refund should not prevent my ticket from being converted back to Primefly class. My feedback number is 10627194.
Hello, on October 27, 2023, I purchased a ticket for a flight from Sabiha Gokcen Airport to Gaziantep. Although the Ecofly ticket price was ₺1200, I opted for the Primefly flight at ₺1500 due to the free change and refund without deduction stated in the explanations section. When I called customer s...
I purchased a round-trip flight ticket from Turk Hava Yollari for Los Angeles-Istanbul. I chose economy for the outbound flight and Primefly for the return flight for its flexibility. I selected the Primefly option because it offered free ticket changes and a 'full refund' option. Due to an emergenc...
I purchased a ticket for the 02/02/2023 6:40 AM SAW-ESB flight from Turkish Airlines using their mobile app. While trying to select the Ecofly package, a confirmation screen appeared, but due to a malfunction on my phone screen, I couldn't see it clearly. After completing my transaction, I realized ...
I purchased a round-trip ticket to Chicago from Turkish Airlines. Wanting to ensure a refund in case of cancellation, I called Turkish Airlines. The representative I spoke with informed me that I needed to buy a Prime Fly ticket to get a full refund. Trusting this information, I bought the tickets. ...
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