I am writing regarding a 30-minute phone call with the call center on November 15, 2023. We tried to create a reservation for our service dog with Ms. Tugba for our Istanbul-America flight. We sent the necessary documents to [email protected] and [email protected]. Despite the incorrect information given during the reservation process, today we found out that our reservation does not exist.
We are frustrated with having to make a new reservation request after hours of phone calls each time. We request that the instructions specified on THY's website be followed. We are forced into a lengthy process with unprepared call center staff and have to make a new pet reservation every day. We are dissatisfied with the service received from THY and want to express our grievances.
On December 5th, I was scheduled to fly from Guangzhou Airport to Istanbul with my pet. Based on the information provided by the call center and ground services, I was informed that vaccinations and identification would suffice for the necessary documents. However, upon reaching the counter, I was t...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...
I'm unable to get a reservation approval for my pet from Turkish Airlines. I have repeatedly sent my dog's rabies titer test and vaccination records to the two email addresses they required, but we have received no response at all. Worse yet, our emails are being returned with a message that the rec...
Despite making a reservation with THY, days have passed and they still haven't sent an email to approve my pet. I wrote to their feedback channels, but they haven't provided any solution. They just send a message saying the issue can't be resolved through this channel and close the request. Closing ...
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