I registered my pet for an international flight and attempted to select a seat multiple times. However, the system canceled my seat selection every time after 2 hours. I contacted customer service and created multiple records, and I also registered several times through the Turkish Airlines website. I received an email stating that the seat selection was made, but when I checked, the seat appeared empty. I was told that a window seat could be taken for free for a person with a pet. We wanted to select seat 29A as it was a window seat with no seat in front of it. Since the pet is placed under the front seat, I specifically asked if 29A was suitable for us. I communicated this both in writing and verbally. We were told there was no problem and that we could make the selection. It has been 10 days since my last feedback, and I have not received a response. Three days ago, I provided feedback again, and today I saw that seat 29A was changed to an extra legroom seat.
We have been struggling with this issue for over a month, and although seat 29A has been selected multiple times, it was canceled by the system each time. Now it is being sold as an extra legroom seat. They are essentially saying that if you want a specific seat, you will not get it for free; instead, you will pay four times the price of a standard seat. I doubt they feel any shame for being such a money-focused company. If I weren't obligated, I would never use such a money-hungry company.
I purchased a seat twice, and my flight was canceled. I selected a new flight, but the seat from my previous flight isn't transferring to the new one. Additionally, for some unknown reason, I can't get pet transport rights. The first seat I chose had extra legroom, and I paid ₺650 for it. Then, I fo...
My spouse and I purchased tickets on the same day, at the same time, and for the same routes together. Beirut-Istanbul, Istanbul-Toulouse. Yesterday, we also made a reservation request and payment for our pet on both flights. Today, when I called customer service because I hadn't received an email r...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I couldn't get a refund. I purchased tickets with Turkish Airlines for a trip from Izmir to Istanbul and then from Istanbul to Abu Dhabi with two passengers and two dogs. Before buying the tickets, I checked the pet availability for my desired flights with customer service and learned that there wou...
I contacted Turkish Airlines customer service to make a reservation for my pet in the cargo section for my Adana-Istanbul flight. Before purchasing my ticket, I wanted to check if there was space available for my dog in the cargo section. The lady at customer service informed me that she couldn't c...
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