I purchased a seat twice, and my flight was canceled. I selected a new flight, but the seat from my previous flight isn't transferring to the new one. Additionally, for some unknown reason, I can't get pet transport rights. The first seat I chose had extra legroom, and I paid ₺650 for it. Then, I found out it wasn't suitable for pet transport and chose a standard seat, paying ₺300 for it. My flight was then rescheduled to another day. I updated the dates on the ticket management page. The seats I paid for on the original flight should have been transferred to the new flight, but I was told this wasn't possible and I needed to get a refund first. Then, I was told I would need to purchase the seats again. I contacted the call center four times, and three times I was told, 'Call us later. We can't process this right now.' Now they are asking me to pay again; this is too much. When it comes to taking money, they are the fastest and the best; when it comes to action, no one knows anything. What kind of system is this? I don't trust Turkish Airlines' cargo department for pet transport. I want to carry my dog with me in the cabin. I need assistance from an authorized person. I want both the seat I paid for twice and my dog with me. I am requesting help for my flight t3wj6g, Istanbul-Sinop, Sinop-Istanbul.
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
I couldn't get a refund. I purchased tickets with Turkish Airlines for a trip from Izmir to Istanbul and then from Istanbul to Abu Dhabi with two passengers and two dogs. Before buying the tickets, I checked the pet availability for my desired flights with customer service and learned that there wou...
I registered my pet for an international flight and attempted to select a seat multiple times. However, the system canceled my seat selection every time after 2 hours. I contacted customer service and created multiple records, and I also registered several times through the Turkish Airlines website....
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I contacted Turkish Airlines customer service to make a reservation for my pet in the cargo section for my Adana-Istanbul flight. Before purchasing my ticket, I wanted to check if there was space available for my dog in the cargo section. The lady at customer service informed me that she couldn't c...
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