One week before my THY HOUSTON-ISTANBUL flight, I contacted a THY customer representative on October 16, 2023, at 21:50 (US time) to book my baby's ticket. The representative informed me that the ticket would cost around ₺1,300 but that the payment could only be made at the airport. I mentioned that my friends had been able to pay a similar amount through the app, and I questioned why I had to pay at the airport. However, I did not receive a satisfactory answer. When I asked if the amount was definitely around ₺1,300, I was assured it was. Upon arriving at the airport, I was charged nearly three times that amount, specifically $125. They did not accept cash, and I did not have a credit card with me, so I had to plead with strangers to make the payment. I am requesting an explanation from THY for this incident and a refund of the amount I paid.
We had a ticket for the THY flight TK134 from Houston to Istanbul on September 6 at 14:50. We were planning to return to Turkey with our 15-day-old baby. We waited for check-in to open to add our baby to the flight, but the system gave an error once it opened. We couldn't add the baby. We called cus...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me ...
On 07.08.2023 at 16:20, despite meeting all the requirements and completing my procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me t...
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