I can't finish the check-in process through the mobile app for THY airline, which is a very frustrating problem I've been having lately. No matter how many times I try to do it online or call customer service, they insist that it can only be done at the airport. It is the craziest thing ever! Even though you told me I could check in 24 hours ahead of time, you are making it so I can only do it at the airport. Because of this, it is possible that my parents and I will be put in different seats or that our seats will be given to someone else. It doesn't happen very often, but I'm still worried about what new things will happen when I get to the airport.
I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multip...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
On May 16th, my wife and I purchased tickets from THY months in advance to visit our grandchild. Since it was going to be a long journey, we had to buy seats for each person and flight, costing us over €30 each. THY didn't use to charge for seat selection, but we accepted it as the market norm and p...
A few days ago, I purchased a ticket for my flight from America to Boston through their mobile app and paid an extra ₺4,000 for a seat with extra legroom. Later, they changed the flight time, which I accepted. However, they did not assign the extra legroom seat I selected to my new flight. Currently...
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