I purchased a Turkish Airlines ticket with PNR code UEQRK7, and at the time of booking, I opted for a return ticket with a "full refund" option, paying more than double the price of a one-way ticket. However, there was no information provided that using the outbound ticket would convert it into a regular ticket. If I had known, why would I pay such a significant difference? I contacted customer service, and they asked me to open a feedback file. I did, and now I'm waiting. My priority is getting a refund, and I believe it's crucial to have a transparent system in place during the booking process to avoid misleading customers. Let's hope for a fair resolution.
On March 21, 2023, I purchased a round-trip flight ticket with UHIKUF reservation code from Turkish Airlines for approximately 70,021 TL. Regrettably, due to my work, I had to cancel my fully flexible return ticket, which cost around 28,000 TL. Surprisingly, when I requested the cancellation, Turkis...
I purchased round-trip tickets from Turkish Airlines with the option to cancel both with a ₺525 fee. However, when I tried to cancel only the outbound ticket, I was informed that it was not possible and that both tickets had to be canceled together. They claimed that there was only one ticket number...
I purchased a round-trip ticket from Turkish Airlines to New York. I did the same in September 2021. The outbound flight allows for a paid refund and change, while the return flight, which is fully flexible, promises a full refund. Date changes are also free because I might need to travel to two sta...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
I purchased a flexible ticket from Turkish Airlines, but they are treating the return leg as a promotional ticket because the outbound leg was on promotion. However, when I try to change the ticket, they allow me to do so for free as if it is a flexible ticket. This is a clear violation of consumer ...
Comments