I purchased a round-trip ticket from Turkish Airlines to New York. I did the same in September 2021. The outbound flight allows for a paid refund and change, while the return flight, which is fully flexible, promises a full refund. Date changes are also free because I might need to travel to two states, Miami and Texas, for work before returning to Turkey. When I arrived in New York and tried to cancel and refund through their website, it showed a refund of only ₺800. When I called customer service, they said they couldn't do anything and that I would have to pay $190 even for a date change. I paid an extra ₺18,000 for a fully flexible ticket for two people. If they had mentioned this on their website, I would have chosen the cheaper option. Now I am left in a very difficult situation.
In August, I purchased a round-trip ticket from New York to İzmir via Turkish Airlines (THY) and paid extra for a refundable option. After canceling my return ticket, I was shocked to learn that THY would only refund $407, despite paying a total of $2038 for the round-trip ticket. It’s impossible t...
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
On March 21, 2023, I purchased a round-trip flight ticket with UHIKUF reservation code from Turkish Airlines for approximately 70,021 TL. Regrettably, due to my work, I had to cancel my fully flexible return ticket, which cost around 28,000 TL. Surprisingly, when I requested the cancellation, Turkis...
I bought an IST-BOG round-trip international ticket for my wife’s sister, with a return date of 16.01.2025. Turkish Airlines operated the flight from Colombia to Istanbul. I purchased the ticket under the Primefly option to ensure flexibility. However, when I tried to cancel the return ticket before...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
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