5
Esra is very satisfied with the result
Resolved

Turkish Airlines Lost My Suitcase and Didn't Resolve It

November 06, 2023 5:44 pm
3

On November 3, 2023, I took a Turkish Airlines flight from Istanbul Airport to Ercan Airport at 01:45. My medium-sized maroon fabric suitcase went missing. A lost item report with reference number ECNTK51625 was filed at Ercan Airport. During my 4-day stay in Cyprus, I received no updates from Ercan Airport. Today, November 6, 2023, I returned to Istanbul Airport on the 13:10 flight with Turkish Airlines. When I inquired about my suitcase at the lost and found office at Istanbul Airport, I was told that the system shows my suitcase was loaded onto the Ercan flight and might be at Ercan Airport. However, Ercan Airport staff informed me that they do not have my suitcase and that no such suitcase was unloaded from the plane. When I contacted customer service, I was told that the matter is being investigated. I am at a loss for what to do. I want my suitcase to be found and my inconvenience to be resolved. This behavior is not befitting of Turkish Airlines; everyone is passing the responsibility, and no one is providing a solution.

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