On November 3, 2023, I took a Turkish Airlines flight from Istanbul Airport to Ercan Airport at 01:45. My medium-sized maroon fabric suitcase went missing. A lost item report with reference number ECNTK51625 was filed at Ercan Airport. During my 4-day stay in Cyprus, I received no updates from Ercan Airport. Today, November 6, 2023, I returned to Istanbul Airport on the 13:10 flight with Turkish Airlines. When I inquired about my suitcase at the lost and found office at Istanbul Airport, I was told that the system shows my suitcase was loaded onto the Ercan flight and might be at Ercan Airport. However, Ercan Airport staff informed me that they do not have my suitcase and that no such suitcase was unloaded from the plane. When I contacted customer service, I was told that the matter is being investigated. I am at a loss for what to do. I want my suitcase to be found and my inconvenience to be resolved. This behavior is not befitting of Turkish Airlines; everyone is passing the responsibility, and no one is providing a solution.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my conta...
On July 18, 2024, during my 08:35-10:35 Istanbul-YKO flight, my baggage was lost. At YKO Airport, I filed a report and registered my lost baggage. I completed the necessary forms on their official website https://www.turkishairlines.com/tr-int/bagaj-aksaklik-takip-formu/. When I called their 4440849...
On May 4, 2023, my mother's suitcase was lost during the Istanbul-Adana flight. She handed over the suitcase in Istanbul, but it did not arrive in Adana. Despite having a luggage tag, I can't understand how a reputable company like Turkish Airlines could lose a suitcase. When we repeatedly contacted...
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