In July 2022, during my flight with THY to Nuremberg, Germany, my luggage was lost, and I filed a report. The next day, I had to attend a fair as an official before 9:00 AM and had around 20 meetings scheduled throughout the day, so I bought essential items. Despite all my fair entry times and meetings being recorded in the system, THY refuses to compensate me. In my first application to the Consumer Arbitration Committee, they stated that my expenses were discretionary. I reapplied with all official records, and this time they claimed they called me in the evening about my luggage, wanted to deliver it to my hotel, and I refused. The Euro exchange rate in July 2022 was around ₺10-11, and in August 2023, it was ₺28-30. The compensation offered only covers my taxi fare to and from the airport. Besides this false defense, I have been receiving constant promises of a response on social media (including Twitter and LinkedIn) for a year. When I write to the THY lost luggage department, they say they will transfer ₺4918 to my account if I provide my bank details. I spent a total of 550 Euros, which is now worth around ₺16-17 thousand. I declared that I would donate books to a school library with the refund and asked them to pay the difference in books. Given that THY lacks humanitarian feelings and is not in an earthquake zone, I am at a loss for words. I was advised to take legal action to get my payment. What should I do to claim my rights as a person?
Tracking Number: 2022114663
During my Chicago-Istanbul flight with THY, I discovered that my baggage did not arrive with me. I received my baggage a week later, and many items inside were stolen by the staff. My loss amounts to ₺43,000 based on the exchange rate of that day, but THY officials insist on offering me ₺30,000. My ...
I flew with Turkish Airlines (THY) from Ankara to Izmir on June 16, 2023. I handed over my luggage in good condition, but received it with a broken wheel at the body connection. I had a 'damage report' prepared at the airport. On June 17, 2023, I reported the damage to THY. THY requested additional ...
Three months ago, during a trip to Syria for national security purposes with THY, my large suitcase containing all necessary and personal items was lost. For the first month, I was told there was a search process. Later, my baggage was declared lost, and I was directed to the compensation unit. The ...
After a trip I took with Turkish Airlines in March 2023, I received my luggage at Izmir Adnan Menderes Airport with a broken wheel. Since I had watched a few videos on the subject before, I went and filed a damage report before leaving the airport. Three weeks later, I urgently needed a bag as I had...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
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