Three months ago, during a trip to Syria for national security purposes with THY, my large suitcase containing all necessary and personal items was lost. For the first month, I was told there was a search process. Later, my baggage was declared lost, and I was directed to the compensation unit. The compensation unit claimed they had tracked the baggage to the conveyor belt and suggested I review the airport's camera footage, as if it were a trivial matter. I objected because I had waited by the belt at the time, and they acknowledged their mistake but mockingly offered ₺6395. My large suitcase was full, and I had provided them with the details and prices of the items inside (approximately ₺40,000). After further objections, they offered ₺10930 and then ₺16060, and again mockingly asked for the purchase receipts of the items in my baggage. Who keeps all their receipts? After my baggage was lost, I had to spend approximately ₺10,000 on necessary items and provided them with those receipts.
In conclusion, THY has put me in an even more difficult situation during a critical mission and has shown an inappropriate attitude. I have reported my complaint to Consumer Rights and CIMER. If necessary, I will seek justice through the courts. I expect THY to compensate for the financial and emotional damages they have caused as soon as possible.
On 7-5-2024, during my THY1952 Amsterdam-Ankara flight, I experienced the loss of 2x suitcases, and I strongly condemn what THY has put me through. In my compensation claim, they accept to reimburse the expenses I incurred at the time of the loss. One of my suitcases was found, but the one containin...
I was traveling with THY from Izmir to Istanbul, and then to Jeddah with a connecting flight. We started our journey with four suitcases and three people. Upon arriving in Jeddah, we waited for our luggage, but one suitcase was missing. We waited for an average of four days. During this time, we had...
In July 2022, during my flight with THY to Nuremberg, Germany, my luggage was lost, and I filed a report. The next day, I had to attend a fair as an official before 9:00 AM and had around 20 meetings scheduled throughout the day, so I bought essential items. Despite all my fair entry times and meeti...
On 01.04.2024, during the Singapore layover of my TK0169 Melbourne/Istanbul flight, our plane malfunctioned, and we had to stay in Singapore for two days. Upon arriving in Istanbul, I discovered that one of my two suitcases was missing, and a lost baggage report was filed. After a month, it was conc...
My Experience with Lost Baggage on Turkish Airlines and What Followed On October 12, I flew from Antalya to Istanbul and then to Brussels with Turkish Airlines (THY) to join the ship I captain. However, upon arriving at Brussels Airport, I discovered that my baggage was lost. After investigations, ...
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