Netflix Account Suspended After Payment Despite Active Membership

I made a payment for my Netflix account on September 19, 2026, at around 9:00 AM. However, one day later, I began continuously receiving the message “Your account is suspended. Would you like to retry the payment?” on both my iPhone and my TV, and I am being asked to make another payment. Although my membership appears as active in the system, I see the same warning every time I log into the app and cannot access any content.

I waited for the issue to resolve itself, but the same problem continues every time I open the app. Even though I have already made the payment, being repeatedly asked to pay again is causing inconvenience and preventing me from using the service I paid for.

When I tried to contact Netflix customer service, I learned that they are currently unable to provide service, so I have been unable to resolve the issue on my own. I want the membership I have already paid for to be fully activated without being charged any additional fees, and I want the issue causing my account to be suspended to be permanently resolved. The account holder's name is Figen K***.