As of 03.02.2024, my wife and I took the highly praised Istanbul-Milan Malpensa flight at 12:35 PM with THY. We checked in our 4 bags, including cabin luggage, at the F counter around 09:30 AM without any weight issues. We only carried our passports, IDs, and phones, leaving all important documents, chargers, money, clothes, car keys, and house keys in the checked luggage. We boarded the plane from gate 10A at the much-lauded Istanbul Airport and landed at Milan Malpensa Airport. After passport control, we waited at the baggage claim. Hours passed, and while everyone else received their luggage, none of our 4 bags arrived. Initially, we couldn't believe it. Along with us, a Korean couple and an elderly woman with a leg injury also lost their luggage. Realizing something was wrong, we went to the lost baggage office.
The Italian staff opened a report and checked the system, but our 4 bags were nowhere to be found—they weren't even loaded onto the plane. It felt like a scene from the movie Terminal. We were left with nothing—no belongings, no money, no chargers. We can't even go home since our keys are in the luggage. I regret trusting Turkish Airlines and the supposedly flawless Istanbul Airport. It's been 24 hours, and we still have no answers about the whereabouts of our 4 bags and the other 8 bags from fellow passengers. They told us they'd call or email us, but nothing yet. Such a level of inconvenience is unprecedented. I even called customer service from abroad twice to explain the urgency, but still no resolution.
My wife and I are stranded with nothing. Meanwhile, the responsible staff are probably sleeping comfortably at home. I don't even have a jacket in this freezing weather. This kind of situation is unimaginable anywhere else in the world.
On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, a...
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
I was on the THY flight TK-2349 from Istanbul to Izmir on 13.05.2024. The plane landed in Izmir around 22:30. When I went to the baggage carousel, I noticed that my baggage and the baggage of two other passengers had not arrived. The staff at the THY lost and found office informed us that there was ...
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