Turkish Airlines Lost My Baggage and I Experienced Inconvenience Due to It
My name is F. D***, and I am writing on behalf of my son M. D***, who filed a complaint with reference number DUSTK93699 regarding lost baggage. On 19.08.2023, he took a flight from Antalya at 2:00 AM (the flight was delayed and took off at 5:18 AM). According to airport records, the flight landed at Istanbul Airport at 6:28 AM. During the 32-minute window between flights, our luggage was not transferred from TK2429 to TK1523. This situation has caused significant inconvenience and distress.
He boarded flight TK1523 to Düsseldorf at 7:00 AM with ticket number 2351701717606. Upon arrival in Düsseldorf, his baggage was missing. The baggage contained personal items as well as urgent and daily medications. When I contacted the call center, I was initially informed that the daily spending limit was $50 (later I was told there was no limit), which is clearly insufficient to cover any needs. Additionally, we need to purchase medication.
I am reaching out to inform you about this issue. My son will purchase his urgent and necessary items, and I will follow up with you regarding this matter. I will also pursue all legal rights for both material and moral compensation. Normally, I would expect to spend ₺2500 for a round trip between Antalya and Istanbul, but I opted for your services at ₺4200 for reliability, which I now realize was a mistake. The baggage appears to have gone to Amsterdam Airport, according to THY representative at 02124636518. The Dutch staff at Amsterdam Airport were very attentive to my son, but there is absolutely no baggage there.
I will also share this situation via CIMER and subsequently on other complaint platforms. I regret to inform you of this situation.
