Turkish Airlines Lost Baby Stroller During Flight
On January 27th, we embarked on a pilgrimage journey from Gaziantep to Istanbul, and then from Istanbul to Jeddah. At the Gaziantep airport, where our journey began, we checked in all our luggage, including the stroller for our 2-year-old baby. However, upon arriving at Jeddah airport, our baby stroller was missing while the rest of our luggage arrived. This made our already challenging pilgrimage journey even more difficult as we had to carry our 2-year-old in our arms. After returning from the pilgrimage, I contacted Turkish Airlines customer service. They instructed me to file a lost baggage report and upload the necessary documents, which I did. I also sent the documents via email and waited patiently for a week, but received no response. I called the call center, explained the situation to the relevant department, and expressed that I was waiting for a response. I waited another 2-3 days, but still no response. I called again to inquire about the status of my request and learned that my request had not even been reviewed yet. Despite informing the customer service representative that I was still waiting for a response, there has been no progress on my report. Isn't this level of inconvenience excessive? While there's no immediate solution to the emotional distress you've caused us, at least find our baby stroller. We can't even go outside with our little one. How will you compensate for this, Turkish Airlines? I am very curious!
