Turkish Airlines Damaged My Baby Stroller
THY Baby Stroller Damage
We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusable state. I spoke face-to-face with the lost property unit about the situation, but I informed them that I came to Muğla for a vacation and that my grievance would be significant due to the condition of the stroller. However, they did nothing and supposedly took my information on a piece of paper, including my name, surname, home address, and phone number. My vacation ended, and I returned home on 21.08.2023, carrying the broken stroller back to Istanbul with me. On 22.08.2023, I contacted the customer service of the relevant unit, and they informed me that no record had been opened. They opened a record, but still, no solution has been proposed regarding the situation. I cannot use the stroller at the moment. Moreover, they shamelessly asked me to send it to service, saying they would cover the cost if any, as if they were unaware that service processes take 20 business days. Meanwhile, I have no stroller to use. Neither the lost property unit meets my needs nor do they have a spare stroller. Today is 31.08.2023, and there has still been no response to my complaint. I am requesting a refund at the current price of equivalent products. I bought the stroller for ₺1500 in June 2022, but now its price is ₺4500. I kindly request compensation for the relevant product that your company made unusable. Tracking number: 2023178810
