Turkish Airlines Damaged Our Baby Stroller
On June 16, 2023, my wife and child traveled by airline from Ankara-Esenboğa airport to Van-Ferit Melen Airport. We returned the stroller, which we delivered in good condition before the trip, damaged, especially the plastic parts. We noticed it as soon as we received it and made a report. It was taken into consideration and a file regarding the issue was opened electronically. Although I contacted Turkish Airlines many times by phone and e-mail and explained the situation, they did not offer a solution, and our grievance was not resolved. 3 months have passed since the incident, my child has been going from one place to another without a stroller for 3 months. While it is so obvious that both our family and our child are victims, Turkish Airlines requests a repair invoice from us if the baby stroller is being repaired, and if not, a signed and stamped document from the authorized company stating that it has not been repaired. Why should I accept the baby stroller that I gave him in good condition and repaired? The plastic parts are already damaged and it is not possible to repair them. No company repairs baby strollers in our city. We bought the product online and although we stated these, our grievances are still not resolved. No company in our city repairs baby strollers or uses stamps or seals. Don't hand over your luggage to Turkish Airlines. First, they victimize and then they don't care. I will apply to Consumer Rights next week with all the documents I have. I will also file a lawsuit because we have been kept waiting for 3 months.
