In my complaint with file number 2023287864, our stroller was delivered broken at the end of our flight in Izmir. The staff at the lost baggage unit did not inform us that we needed to upload these documents to the Turkish Airlines website within 7 days and did not provide us with the report number or a copy of the report. For 14 days, we have been stalled due to missing items in the file. It's like waiting for exam results, constantly refreshing the page to check the status. Neither an official nor customer service has taken any steps to assist. They expect the customer to do everything; prepare every document, every code, and they just approve it. I knew Turkish Airlines was a globally renowned company, but after this incident, my opinion of the company has changed negatively. Our issue is still unresolved. If there are other passengers who have experienced the same situation or received a broken stroller, can you provide information about the process?
On September 22, 2023, during my wife's Istanbul-Amsterdam trip with Turkish Airlines, our baby stroller was not delivered to us at Amsterdam airport. My wife waited for three hours for the lost stroller and wanted to file a report; however, Turkish Airlines officials said that a report was not nece...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On December 28th, I flew from Ashgabat to Izmir with Turkish Airlines, and my luggage arrived damaged. I noticed the damage and immediately reported it to the Turkish Airlines service desk at Izmir Adnan Menderes Airport. They gave me a code and instructed me to create a file and contact them via em...
THY Baby Stroller Damage We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusab...
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