Turkish Airlines has invalidated round trip tickets between Turkey and France which I bought just before the coronavirus pandemia. I was told I could use the tickets anytime whenever I asked after the pandemia. Since then I couldn't find opportunity to use them. In the previous days, when I asked for using the tickets, I was told there was not any record about my tickets and they were valid in one year. Yet, I was not informed about the process except I could use them anytime! Now, I demand Turkish Airlines to rectify this unjust treatment or to compensate it.
On 02.07.2019, I purchased a ticket from Turkish Airlines for Barcelona with my wife for departure on 25.03.2020 and return on 31.03.2020. One day before departure, we received an email stating that the flight time had changed due to Covid-19. Later, we learned from the news that the flights were co...
My ticket number 235216040**9 for the Istanbul-Lviv flight was canceled by Turkish Airlines due to the flight not being able to take place, without my consent. I was informed via their website and customer service that I could use the ticket as an open ticket for one year and get a refund within two...
I could not use the ticket I had previously purchased from Turkish Airlines due to the earthquake. My ticket was suspended for this reason. Although I wanted to use it several times after it was suspended, I could not use the ticket due to incorrect information provided by customer services. Later, ...
Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...
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