We faced significant inconvenience due to the cancellation of our two international flight tickets purchased from THY for the summer of 2020, which were canceled due to the pandemic, and no refund was issued. Despite the prolonged effects of the pandemic, we were insisted upon using the tickets within a year, which is against human rights. Although we wanted to use them, no refund was provided. After extensive correspondence, we were informed that the ticket validity had expired, leaving us without any options or refunds. We are highly inconvenienced. The ticket, which cost ₺3,000 in 2020, has an unknown current value. The financial loss is substantial for salaried employees like us. Despite raising every possible concern for customer satisfaction, we only received standard responses and were not taken seriously. Thank you, THY, for our inconvenience. We will never forget this.
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
On September 4, 2022, Turkish Airlines (THY) canceled my flight without providing any reason. Following this, I received an email stating that I have the right to either rebook once for free within one year or get a refund for unused flight vouchers within two years from the given date. When I conta...
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