I purchased tickets from the Turkish Airlines website, trusting their so-called assurance, but I have encountered severe hygiene issues, untrained flight attendants, baggage transfer errors causing hours of hassle, and constant delays.
Turkish Airlines now sells tickets for every company on its official website under its assurance, and the quality has significantly declined.
As a customer, I am extremely dissatisfied. The complaint process is also very exhausting. On October 25, 2023, at 15:26, my call to the Turkish Airlines call center should be reviewed. They provided numerous excuses and requested file numbers to prevent me from filing a complaint. What is your duty there if you do not record complaints?
Written complaint forms take too much time. There is a policy and effort to prevent complaints.
Even when I struggled and filed a written complaint, it was completely ignored.
Overall dissatisfaction and poor quality. In the past, higher prices were justified by quality.
Now it is expensive and low-quality.
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
On July 9, 2023, I purchased a connecting flight ticket from Igdır to Istanbul via Ankara on the Turkish Airlines website, using the same PNR number. I completed my flight, but to my dismay, my suitcase never arrived. With my house keys inside the missing bag, I found myself unable to go home. Despe...
During my international flight with Turkish Airlines, our luggage was lost and was not delivered to us throughout the trip. Since December 15, 2023, despite calling Turkish Airlines' call center and relevant teams at the general directorate, I keep receiving feedback like 'Your request is being revi...
I'd like to make a complaint about Turkish Airlines. Despite the fact that I have repeatedly communicated with the help desk using the feedback number 2023101749, my problem has not been resolved. They expressed their regret and apologies for the inconvenience, but they will take no action regarding...
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