Unhelpful and Uninformed Customer Service at Turkish Airlines
On November 11, 2023, at 21:08, I purchased round-trip international flight tickets in a category that allows free changes. I want to change the dates or open the tickets. For this, I called the Turkish Airlines call center at 0850-333-08-49 on November 17, 2023, at 13:02. The representative who answered the phone did not help me with opening my tickets and gave meaningless answers because he did not listen to what I was saying. When I asked, 'Are you there?' he said 'Yes' but did not answer my question and just stayed silent. Even though I could hear the sounds of his environment, he did not respond when I asked again if he was there and after waiting silently for 2-3 minutes, he hung up the phone. I suggested that he could mention if he was not paying attention or was distracted so I could repeat my question, but it was in vain. I am filing a complaint against him. Additionally, I urgently expect assistance with opening my PrimeFly tickets.
Despite the fact that the ticket I purchased from Primefly clearly states "Free change," you are demanding an additional fee of over 20,000 TL for a flight on another date within the same package and class (same countries). The total price of the tickets was already 25,000 TL. This additional fee was absolutely not mentioned at the time of sale. On the contrary, by displaying "Free change/Change without fee," you have provided incomplete information and sold a defective service. You can see the "free" expression in the attached Primefly option!
