Hey, on the night of October 28, 2023, the Cyprus flight got canceled for no reason. When we called customer service, they said we should go to the airport and try to get standby tickets for different flights. We traveled from Tekirdağ to the airport, waited for 5 hours, and at 06:50, the staff told us that there were two empty seats on the flight. We got our tickets, but when we got to the gate, even though it was 6:35, they didn't let us on the plane. They told us to wait for the next flight. Even though there were 17 empty seats on the 4:30 PM flight, they still didn't let us on. We got stuck at the airport for 18 hours and ended up spending more than 2000 TL on food and water. Even though we were supposed to be given a hotel stay with meals covered, Turkish Airlines didn't inform us, treated us very rudely, and completely ignored our needs. Their terrible service caused us a lot of stress, both mentally and financially. We want them to make up for our losses and fix the situation.
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
I want to share the severe and double hardship I experienced at the hands of Turkish Airlines. On June 20, 2024, I boarded flight TK0382 from Istanbul to Tbilisi at 13:30. After reaching Tbilisi, due to weather conditions, we landed at Trabzon Airport around 17:00. Up to this point, everything was ...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
We started waiting at 16:30. The same procedure happened again this time. Finally, we went again and said we came with Mr. A**'s information. We mentioned that we were reported as standby on all Cyprus flights, and again the same official, gate officer M***o***, told us that he did not know anyone n...
On 25.08.23, I had a flight from Istanbul to Cyprus scheduled for 6:50 AM. I arrived at the airport around 4:45 AM. The flight was rescheduled to 6:40 AM. To avoid being late, I did an online check-in, dropped off my luggage, and proceeded to the international departures. It was extremely crowded. A...
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