I wanted to change the award ticket I purchased with my points from Turkish Airlines 4 days before my flight. The fare differences were calculated and everything was agreed upon, but my new ticket was never issued. Each time, I was told to call back in 2 hours because the approval email from the operations center had not arrived. I called 8 times within 2 days, and the progress was unclear. One customer representative said I would be contacted, while another told me to call back in 2 hours. There is 1 day left until my flight. My initial flight is from Esenboğa to Cyprus, and the flight I am trying to change is from Konya to Cyprus. I can't make my plans. From where will I depart? Will I be able to go? If I can't go, my return tickets will also be wasted. Due to your uncertainty and lack of attention, I had to cancel my tickets. My entire schedule was disrupted. For the uncertain situation you put me in and the financial and emotional damage you caused, I extend my best wishes separately to your so-called 'Operations Center,' the relevant employees, and the managers.
On August 3rd, Thursday, at 19:20, Turkish Airlines offered me a round-trip ticket as compensation for changing my Istanbul-Trabzon flight to a flight that was 5 hours later. I accepted the offer and changed my flight time. I was told that I could use the reward tickets within a year on any date I w...
Before my flight with Turkish Airlines, my ticket was put on hold and I couldn't board the plane. They could only arrange a seat for a flight 8 hours later and offered an open ticket as compensation. I was informed that I could change the date of the open ticket through the call center up to 1 month...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
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