THY is not providing information for my promotional ticket! On January 11, 2023, I purchased four round-trip tickets for two people to Antalya for September from Turkish Airlines using my Miles&Smiles card in 6 installments. Unfortunately, I can't access the flight information sent to my email and phone because it got deleted. I contacted THY customer service three times and created two feedback requests (TK-9188600, TK-9168162) to retrieve my flight date (which I can't remember exactly) and other flight details (because I need to get a leave of absence from work). They suggested that I might not have made the payment (although my credit card statement shows I paid the 5th installment) and claimed that there was no such purchase in their system. I asked them to resend the automatic messages and emails, but they didn't. They checked the payment via my credit card but couldn't find it. I asked if they could find it using my T.C. ID number, but they said no. I also asked if they could send the flight information now since the system would automatically send it a day before for check-in, but that didn't work either. What era are we living in? Why can't a company like THY provide my flight information via customer service and email? How can I access my flight details?
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
On September 4, 2022, Turkish Airlines (THY) canceled my flight without providing any reason. Following this, I received an email stating that I have the right to either rebook once for free within one year or get a refund for unused flight vouchers within two years from the given date. When I conta...
I made a reservation and locked in the price for my international flight tickets with THY, but the reservation information was not reflected in my account, so I cannot purchase them! I realized I had multiple accounts under my Miles and Smiles membership due to being unable to update my personal inf...
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