On September 4, 2022, Turkish Airlines (THY) canceled my flight without providing any reason. Following this, I received an email stating that I have the right to either rebook once for free within one year or get a refund for unused flight vouchers within two years from the given date. When I contacted the company again on August 22, 2023, they claimed that my 'ticket date' was August 16, 2022, and therefore, I had exceeded the one year, denying me the right to rebook. I explained to them that the email was very clear and that I did not see any other date besides September 4; the email did not mention anything about the ticket issuance date or August 16. It is unreasonable to expect me to know something that was not specified; hence, they are at fault. I am still waiting for a resolution. After the inconvenience caused by the cancellation of my ticket without any reason, it is mind-boggling that they are trying to cause further inconvenience in their so-called efforts to compensate.
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
On October 25, 2024, I purchased a ticket from Turkish Airlines, only for them to cancel it without any explanation. They marked the ticket as open and sent an email claiming a refund would be processed within 2 to 7 days. However, despite several days passing, I still have not received my refund. ...
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
Comments