Turkish Airlines Flight Delay Caused Financial Loss
On August 30, 2023, my flight TK 2477 with Turkish Airlines was delayed by 45 minutes due to operational reasons. As a result, I missed my 06:30 Istanbul Seyahat bus from Istanbul Airport to Tekirdag, for which I had purchased 3 tickets under the names (B--k---, H**k***, and R***k***). Additionally, I missed my 09:00 bus from Tekirdag to Sarkoy for which I had also purchased 3 tickets. This delay caused significant inconvenience and financial loss.
A similar incident occurred on August 21, 2023, with flight TK2474 (PNR: WEV28J), which was also delayed, causing me further inconvenience.
I requested compensation for the financial losses incurred on August 30, 2023. Despite explaining my situation and the difficulty in finding alternative bus services to Tekirdag, Turkish Airlines responded via email to my feedback (TK-9287255) stating that they could not compensate for my losses. This was despite my request to be contacted by phone.
Why do you send emails when I specifically requested a phone call? Is your phone line prepaid? Is that why you avoid calling? Or are you afraid of the response to your negative decision?
The delay of your flight caused me financial loss, which is not my fault. Just as I prepare and arrive at the airport 2 hours before the flight, you should ensure your aircraft are ready for departure. Otherwise, you must compensate for the financial losses I incurred. You claim to be better than Pegasus Airlines regarding delays, but you are the same. I expect a phone call as soon as possible. I do not wish to be contacted via email. Turkish Airlines, you are a disappointment...
Despite my request not to be called, it has been 2 weeks since my complaint and I still haven't been contacted. There has also been no response to my complaint. You have sponsored events worldwide, but when it comes to mistreating people in your own country, you are unmatched.
