On December 25, 2023, for the TK4337 flight from Belgrade to Istanbul scheduled at 13:35, we were brought to the airport 3 hours early. At 12:30, we received a message informing us that the flight would be delayed by 4.5 hours and would now depart at 17:45. Inside the airport, before passport control, there are currency exchange offices where we exchanged our last dinars. After passing through passport control, we couldn't even get water in the area we were in. I reported this situation to THY customer service, and the lady who answered said the following: 'I am listing your rights' (she rambled for 35 seconds) and then said 'you have no rights.' I asked what we would do here without money, and mentioned that we came 3 hours early and they delayed the flight by 5 hours, making it a total of 8 hours without food or water. The response I received was to seek help from airport authorities. Delays can happen, but I leave the evaluation of this company's employees and procedures, who rely on the Serbians for solutions, to the reader. Best regards.
I was supposed to return from Belgrade to Istanbul on August 25, 2023, with flight TK1084 at 20:20, as part of a travel package purchased from Jolly Tur. However, the flight was delayed by 2 hours. Since I had a connecting flight to Adana, I sought information about it, but the staff in Belgrade did...
Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needi...
On 04.08.2023, my friend B*** C*** and I checked in online for flight TK2720 from Istanbul to Igdir, scheduled to depart at 13:15. We were assigned seats 21A and 21B and generated our mobile boarding passes. At 12:20 on 04.08.2023, I attempted to drop off my baggage at the THY express baggage drop c...
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