Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had been given incorrect information.
Believing that my ticket was issued, I made a hotel reservation for my travel date. Later, they told me that I could not choose another location and asked me to cancel my ticket again. Because of their mistake, I was warned that there would be a deduction if I canceled my hotel reservation.
They suggested that I could get a refund, but if I booked a new ticket, I would have to pay at least three times the original price. I request that my issue be resolved as soon as possible and that my losses be compensated. A world-renowned brand like THY should not fall to this level.
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
Comments