I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was told over the phone that there was no specific deadline and I could use it until the last day. Two days ago, I called to make a change with ten days left before my flight, but I was told I had no such right. I emailed customer service, forwarding the messages and emails I had received, and provided the date of the phone call. I asked them to urgently resolve the situation. Today, I received a response stating that ticket cancellations or changes could only be made according to the fare conditions of the purchased ticket. The fare conditions vary depending on whether the ticket is flexible, restricted, or promotional. They advised me to carefully review the rights provided by the ticket during the reservation process to avoid similar issues in future flights. I can't hide my astonishment at this situation, as I feel like I received an automated response unrelated to what I explained. I had faced a similar issue with my flight to America in July 2023 and received another negative response. I suffered a loss of ₺100,000. This is not how Turkey's best brand should operate. Such issues did not occur during Mr. K***'s time, and real customer satisfaction was achieved.
I purchased a round-trip ticket from THY with the PNR code VMXBM7 for Istanbul-Sanliurfa. Later, I put the ticket on hold. On August 20, I was informed by a customer representative that I could change my ticket for free until December 9 or get a refund. However, when I called again, I was told I cou...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
On 19.07.2024, I received an SMS notification during my transit to the airport that the 16:25 Istanbul Airport - Trabzon Airport flight was canceled. After a long wait, I managed to reach a customer service representative. Since all my plans were based on today's flight, I persistently asked if the...
On September 24, 2023, my flight from Istanbul to Isparta was canceled by THY, and I was asked to change the date. I approved the ticket change to one day earlier. However, I later realized that this change conflicted with my schedule. I need to take this flight on September 24. When I called custom...
On October 14, 2023, I purchased two Hatay-Istanbul tickets for November 29, 2023, from THY's own website to catch my Istanbul-New York flight on November 30, 2023. I paid extra for tickets that I could cancel/change in case of any issues. On October 16, I received an email and an SMS stating tha...
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