Official Address Ignored – Credit Card Not Delivered

I applied for the renewal of my Enpara A.Ş. credit card and it was printed and sent to my official residential address registered in the population records in İzmir. However, for about 10 days my card has been transferred between PTT branches within İzmir and repeatedly dispatched for delivery, but it has never been delivered to me. In the cargo tracking records between 02/09/2026 and 08/09/2026, I can clearly see that there are repeated delivery attempts and transfers, yet the process does not progress. PTT couriers keep recording the status as “insufficient/incorrect address” even though the address in their system is my official and up‑to‑date residential address. I have called Enpara customer service several times to confirm my address and to have the problem followed up, but they only repeated the same procedures and the issue has still not been resolved. As a result, I have been unable to use my credit card for days and have lost both time and convenience. From Enpara A.Ş., I expect them to properly coordinate with PTT, ensure that my full and correct address details are clearly transmitted, and actively follow up the delivery process until my card is safely delivered to me. From PTT, I expect my credit card to be delivered to my officially registered residential address without any further unjustified delay and without again marking my address as “insufficient/incorrect” and I request that the necessary measures be taken so that similar problems do not recur.