I flew from Istanbul Airport to Los Angeles LAX Airport on June 25th with an economy class ticket (TK0179). I had purchased a return ticket (TK0180) for July 15th, which was refundable (with an expected refund of approximately ₺11,000) and changeable, at a price about ₺8,000 higher than the regular ticket price. Due to a major traffic accident I experienced in California, I wanted to postpone my flight and learned that it would cost around $250, even though I checked numerous available dates that were not special days. I realized that there was no such thing as a free change. When I attempted to cancel my flight, which I believed I had the right to do, I was informed that I would receive a refund of approximately ₺1,000. During my conversations with customer representatives, I was told that my flight ticket did not have change rights, and they mentioned various rules. I explained to them that I had faced a similar situation last year, bought the same tickets, and received a refund when I canceled. I also mentioned that I had paid ₺8,000 more than the regular ticket price, but they did not help me at all, leaving me helpless abroad, and I had to cancel without a refund (₺1,000). Additionally, during my 14-hour flight here, I reported multiple times that the in-flight entertainment system was broken, but I received no response or resolution. Will Turkish Airlines improve or follow the path of others and deteriorate? (My Ticket Number: 2352225431327)
Details regarding the flight ticket I purchased from Turkish Airlines are as follows: My flight from Istanbul (IST) to Los Angeles (LAX) with reservation code SLWTR2 was scheduled to depart on February 23, 2024, and my return flight from Los Angeles (LAX) to Istanbul (IST) with the same reservation ...
On March 28, 2024, I purchased a ticket with Turkish Airlines for July 31, 2024 Ankara - Los Angeles departure and September 3, 2024 Chicago - Ankara return, paying ₺41,509. Due to the change and uncertainty of my travel return plan, on August 23, 2024, I changed my ticket to Chicago - Ankara on Oct...
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
On May 10, 2024, I purchased 3 tickets for myself, my spouse, and my son: Istanbul-Los Angeles (August 18) and Los Angeles-Istanbul (October 4). Since our departure date was fixed but our return date was uncertain, I chose a refundable class for the return ticket. Before completing the transaction, ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
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