On July 19, 2024, our 18:50 Brussels-Istanbul flight was canceled by Turkish Airlines. We had purchased tickets for the most suitable flight, the 02:00 AM THY flight to Izmir on July 20, as we were supposed to arrive in Istanbul at 23:50. The new flight time was rescheduled to 14:25 on July 20, meaning we would arrive in Istanbul at 19:00 and miss our Istanbul-Izmir flight. We requested either an update to our Istanbul-Izmir flight on July 20 or a refund. Since the issue was not caused by us, it is only fair to get what I paid for. Additionally, THY officially stated that no one would be adversely affected by the disruption on July 19. I am requesting compensation for the inconvenience caused by the flight disruption on July 19, 2024. We explained the situation to the staff at the airport office, and they directed us to customer service. When we called customer service, one representative couldn't help, another asked for extra money, and another call was cut off during the process. This behavior is unworthy of a trusted institution like THY. The promises made need to be upheld. I have been financially and emotionally distressed. I can't find anyone to address my issue. My ticket worth ₺4000 is wasted; either refund my money or include me in a suitable flight. I am waiting for a response from a competent and knowledgeable person.
On May 14, 2024, we boarded the Izmir-Istanbul TK 2329 flight at 17:00, which was delayed by 20 minutes. After boarding, we noticed that an additional 3 passengers were allowed on the plane, who were left standing at the rear. We were informed of a technical issue, and we had to wait inside the plan...
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system. I’ve submitt...
On 19.07.2024, I received an SMS notification during my transit to the airport that the 16:25 Istanbul Airport - Trabzon Airport flight was canceled. After a long wait, I managed to reach a customer service representative. Since all my plans were based on today's flight, I persistently asked if the...
On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, a...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
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