Hello, we had a flight with Turkish Airlines on September 3rd at 08:00 AM from Istanbul Airport to Izmir Adnan Menderes Airport. Despite arriving half an hour before the flight and completing the check-in process, we were informed by the staff that the baggage check-in was closed and our flight was canceled. In April, we had a similar flight with this airline to Ordu. Even though there were only 10 minutes left for the flight and we hadn't even completed the check-in process, all our procedures were completed, and the plane was informed to wait for us. We were shocked by the situation we experienced on September 3rd and were directly directed to the ticket exchange desk in room number 2, where we had to pay for another ticket. We request that this grievance be resolved because we cannot accept the rude behavior and direct ticket exchange fee from such a world-renowned airline.
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
I received information that Turkish Airlines flight TK2336 from Istanbul to Izmir on 04.11.2023 was canceled 4 hours before the flight. We had just arrived in Istanbul from Barcelona and were supposed to transfer to Izmir. The airport was chaotic with reports of 40 flights being canceled. Only 3 tra...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
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