I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady there told us that the gates were closed and they couldn't take our luggage. She then said we could take our luggage with us and called the plane to get approval, after which she directed us to the gate. When we arrived at the boarding gate, a gentleman told us that the gate was closed and our tickets would be reissued by Turkish Airlines staff for the next flight in an hour. When we approached higher-level staff, they said such an arrangement was not possible. We conveyed what the other staff member had told us, but we were dismissed. This behavior was unbecoming of the company. I reported the issue to customer service, but I received no resolution and had to spend the entire night there and buy new tickets.
Hello, we had a flight with Turkish Airlines on September 3rd at 08:00 AM from Istanbul Airport to Izmir Adnan Menderes Airport. Despite arriving half an hour before the flight and completing the check-in process, we were informed by the staff that the baggage check-in was closed and our flight was ...
On 04/09/2023, I had a flight with Turkish Airlines scheduled for 23:00. The flight was delayed, and I was rescheduled to fly from Samsun to Istanbul at 00:05, despite a flood warning that day. I arrived 38 minutes before the flight instead of the required 45 minutes, and as a result, I was not allo...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
I arrived at the airport 45 minutes before my 23:55 Ankara-Malatya flight on 06.08.2023, only to be told by the staff that I was late and they couldn't take my baggage. I was given a late check-in card. I asked the same staff member if I could buy a new ticket from Istanbul, and they said I could. A...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
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