Our Tivat-Istanbul flight scheduled for 18:30 on 4.4.2024 was canceled without any prior notice. After waiting for hours, we were first told it was delayed, and then later informed it was canceled. The cancellation messages were sent long after the actual cancellation time. Since there were no other flights from Montenegro to Turkey on the same day, we had to stay an extra day. Even when the flight was canceled, we were not given proper information about what would happen next. We were taken to a hotel only at 23:00. We had arrived early for check-in and ended up waiting at the airport for about 10 hours for nothing. The airport closed after a certain time, and there was no place to buy food. Our flight was rescheduled for the next morning. However, when we tried to check in, online check-in was not possible. We started waiting at the airport from 06:00. There were no staff available for check-in, and the screen was not working. When I tried to take a photo of the screen, the staff said taking photos was prohibited without giving a reason, as they were just sitting and chatting instead of working. Their attitude was very rude. We waited for hours with no explanation. It was a very bad experience that did not befit Turkish Airlines. Nothing was as it should have been.
On 20.01.2024, after purchasing a ticket from Turkish Airlines for a flight from Denizli to Istanbul, I did not receive any message or information about my flight. I arrived at the airport at 08:33 for my 09:30 flight. I wanted to get information about my flight and its departure time from the staff...
On December 1, 2023, I arrived at the airport 4 hours early, adhering to all flight rules, to board Turkish Airlines flight TK 1636 from Munich to Istanbul. The flight, which was supposed to depart at 19:10, was initially delayed in 30-minute intervals and eventually canceled. During this time, no e...
We had planned a Montenegro holiday starting from Istanbul with a flight on July 27, 2023, at 19:00. We bought two tickets for the 14:50 THY flight from Ankara to Istanbul on the same day. The flight was delayed without any explanation. Initially, it was postponed to 15:20, then 15:30, and finally t...
On April 16, 2024, at 10:05 AM, we learned that our TK1096 flight from Tivat to Istanbul Airport was canceled due to force majeure. We witnessed many flights taking off, including those not canceled. We wanted to travel to Istanbul Airport with another airline on the same day and requested a refund....
Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, ...
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