The THY TK7313 Hatay-Sabiha Gokcen flight on 28.07.2023 was canceled without any prior notification. Airport officials informed us that our plane would land at Adana Airport, which is understandable. However, instead of boarding at 19:30, we were given the TK 4373 flight from Adana Airport, which was delayed by 3 hours after a 2-hour car journey. This is clearly against the Consumer Rights Law and caused significant inconvenience.
I understand that they sell tickets for Hatay but do not send the plane there, offering a different service instead. This resulted in a 2-hour car journey and a total delay of 5 hours. A THY ticket official explained that cancellations happen 2-3 times a week. While we can understand diversions to different airports due to weather or other factors, this situation is completely unfair. According to Article 13-(1), a faulty service does not start within the time specified in the contract or lacks the agreed-upon and objectively necessary characteristics.
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
Regarding Anadolu Jet and THY Hatay flights. I bought tickets 20 days in advance for Istanbul Sabiha Gokcen - Hatay and Hatay - Sabiha Gokcen flights. Until the flight day from Hatay to Istanbul, I constantly called customer service because I learned from both passengers and airport staff that there...
On 30.10.2023 at 04:15, I purchased two tickets for the THY Hatay-Istanbul flight and selected our seats. There was roadwork on the way to Hatay Airport. Neither the airline nor the airport management provided any warnings about this, either when purchasing the tickets or via message. We faced signi...
THY causes inconvenience due to delays on international flights, shows no concern, and does not respond! I had purchased a ticket for a journey starting on 03.09.2023 with flights from Izmir to Istanbul (TK2337), Istanbul to Guangzhou, and then Guangzhou to Wenzhou. My TK072 flight from Istanbul to ...
On 27.10.2023, I purchased a ticket for flight TK2670 from Istanbul Airport to Hakkari Selahaddin Eyyubi Airport. I arrived on time and boarded the plane, but the flight was delayed by two hours. Along with other passengers, I waited for two hours on the plane before it took off. Previously, I bough...
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