In August, I flew from Izmir to Istanbul, and when I received my luggage, it was both crushed and had a broken wheel. We created the necessary documents with the authorized personnel at that moment and started the process. There was no one to help me carry my suitcase, and I was in a very difficult situation. The documents I created on 26.08.2023 are still being processed, and no result has been reached yet. Despite calling customer service multiple times and expressing urgency, they keep saying they are waiting for a response from the headquarters, but no result has been provided. This process should not take this long; you are causing inconvenience to people. I had to buy a new suitcase for my travels, which incurred additional expenses. I want my request regarding my luggage to be fulfilled. If there is still no result from the headquarters, they should arrange for me to speak with an authorized person.
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
I recently flew from Barcelona to Istanbul on Turkish Airlines, with a connecting flight to Samsun on August 12, 2023. When I arrived in Samsun, I was shocked to discover that my luggage had been severely damaged, with the wheels completely shattered. I immediately filed a report, and even though th...
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
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