About two months ago, on our Turkish Airlines flight from Ankara to Van, two wheels of our suitcase were broken. When we reported this situation to the Airport, they told us that they couldn't give us a new suitcase because they didn't have any in stock, but they gave us the card of a luggage repairer where we could get it repaired for free. Since we wanted our suitcase to be replaced rather than repaired, we contacted Turkish Airlines. Although they should have given us a new suitcase, we have been waiting for a long time for their response. Despite mentioning that we are in a difficult situation, we still haven't received our suitcase. They really put us in a tough spot. It's surprising that a big company like Turkish Airlines couldn't provide a suitcase for months. I never expected this from a company like Turkish Airlines.
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
I took a Turkish Airlines flight from Van to Istanbul's new airport. My suitcase took forever to arrive and was completely ruined, making it and everything inside it completely useless. When I got my luggage, I was really surprised to see that the suitcase was in pretty bad shape. It had cracks, den...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
Turkish Airlines mishandled our luggage, rendering it completely unusable. Regrettably, we are now faced with a lack of response to our claim. On September 4th, we were dismayed to discover our luggage with a broken leg, a damage so severe that it was irreparable. In an effort to seek justice, we pr...
On September 10, 2023, during a flight with Turkish Airlines, my suitcase was damaged. I reported the issue to the airport authorities immediately and they documented it. They mentioned that they could provide a new suitcase during my visit to the city if they managed to procure one, or I could get ...
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