Turkish Airlines Damaged My Luggage But Didn't Provide Any Solution

On August 19, 2023, at Antalya Airport, we found that both of our bags were damaged when we collected them. We immediately went to the relevant department. They created file number 2023 183456 Ant and offered to replace our bags since they were unusable. We declined because our bags were of higher quality, and the staff agreed with us. On August 20, I received an email from the Turkish Airlines damaged baggage department requesting our identification details, photos of the bags, and file numbers, which I sent. On August 25, upon our return to Antalya, one of our bags was broken in the middle when we landed in Istanbul. We went to the relevant department again, photos were taken, and a second file was prepared in my spouse's name (2023 200105 Istanbul). Again, a replacement was offered, which we declined due to the standard quality of the bags. On August 3, 2023, the compensation department requested the invoices for both bags or their value in price, which I provided. On August 17, 2023, I received another email from the compensation department asking for a photocopy of my ID and the value of the bags if invoices were unavailable, which I provided again. Meanwhile, I continued to call customer service and the damaged baggage department. They asked for the price values of my bags again, which I provided for the third time. On August 3, 2023, I was directed to the compensation department, and since I did not receive any response within 21 days, I was informed that I had the right to claim compensation. Despite all my subsequent calls, I received no response. I request Turkish Airlines to resolve my grievance as soon as possible.