While waiting at the airport before our Antalya to Ankara flight with my spouse, we observed the loading of the luggage onto the plane. We noticed that the staff was throwing the suitcases and bags onto the conveyor belt with deliberate force. We saw a few suitcases fall to the ground during this process. We thought this was very wrong and truly unfortunate. After the flight, we realized our suitcase was broken when we retrieved it at Ankara Esenboga Airport. Since we had a bus to catch, we left without waiting. Despite contacting Turkish Airlines via email and phone, we received no response. We experienced significant inconvenience because of this. If we hadn't witnessed it with our own eyes, we might have considered it an accident. However, we were saddened by the staff's behavior.
Turkish Airlines mishandled our luggage, rendering it completely unusable. Regrettably, we are now faced with a lack of response to our claim. On September 4th, we were dismayed to discover our luggage with a broken leg, a damage so severe that it was irreparable. In an effort to seek justice, we pr...
About two months ago, on our Turkish Airlines flight from Ankara to Van, two wheels of our suitcase were broken. When we reported this situation to the Airport, they told us that they couldn't give us a new suitcase because they didn't have any in stock, but they gave us the card of a luggage repair...
My luggage was delivered broken. I took the connecting flight Nuremberg-Istanbul-Adana with Turkish Airlines. During a long journey that ended at night, I realized that my luggage was broken. I followed the steps specified on the THY website and reported the situation to the relevant unit. After the...
On August 4th, the TK2655 flight from Istanbul (IST) was delayed by approximately 3 hours. Despite the inconvenience, I managed to complete the journey. However, upon retrieving my baggage, I was dismayed to find it completely broken. The frustration from the delay, which already took away 3 hours o...
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
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