On October 20th, during a Turkish Airlines flight from Ankara to Izmir, two of my suitcases were damaged. Reports were filed, and we were instructed to send the suitcases for repair. We did so and, after receiving the invoices, submitted all documents to Turkish Airlines.
We completed and sent all the necessary documents. Turkish Airlines forwarded these documents to their payment and compensation department. The compensation for the damaged suitcases was supposed to be deposited within 13 business days. However, to date, no payment has been made, and we are constantly being stalled.
We are requesting either the return of our suitcases or the payment of their value from Turkish Airlines. The suitcases were damaged on October 20th, and as we enter January 2024, this issue remains unresolved. The matter is continually being delayed.
I am closely following this issue and see that people are being both wronged and victimized.
On October 20, 2023, during my Ankara-Izmir journey with THY, both of my suitcases were damaged at Izmir Adnan Menderes Airport. We filed a report (report number ADBTK_40581). We were instructed to take the damaged suitcases to a repair shop. We took them to M**** Bag and Suitcase Repair Workshop. T...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On April 21, 2024, during my Istanbul-Elazig flight, Turkish Airlines damaged two of my suitcases. I received a new suitcase at the airport for one of them, but the other large soft-surface suitcase was torn. Since then, they have not provided any solution. I do not want to use a torn suitcase in pu...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On December 28th, I flew from Ashgabat to Izmir with Turkish Airlines, and my luggage arrived damaged. I noticed the damage and immediately reported it to the Turkish Airlines service desk at Izmir Adnan Menderes Airport. They gave me a code and instructed me to create a file and contact them via em...
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