On 11/01/2024, I contacted Turkish Airlines to inquire about converting or refunding my ticket dated 06/02. However, I received no assistance and was scolded by the staff. When I mentioned that I am a student and had already paid a lot for the ticket, they responded dismissively, saying 'these are the features of the package you purchased, there's nothing I can do.' I was told that if I accepted a $210 payment (+ ticket price difference), the ticket could be converted. Reluctantly, on 05/02, I requested a refund for the ticket, and was informed that the refund for the ₺8000 ticket would be approximately ₺750. As a 22-year-old student saving up for an Erasmus trip, I was scolded over the phone for something I didn't know, and received no help. I had to choose this airline because no other company had direct flights. Although I am forced to buy tickets from here again, I will never purchase from this airline again. Their unhelpful and dismissive responses to my questions, along with their tired attitudes, will not satisfy any customer. Customer satisfaction is zero. Not recommended at all.
On March 18, 2025, I purchased a Turkish Airlines ticket with PNR T8CRWR for the ADB-LAX route. Due to incomplete and misleading guidance from customer service, I lost my right to cancel the ticket. Even though I am a student and my student ID was registered in the system, the ticketing was processe...
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
On 20.01.2024, after purchasing a ticket from Turkish Airlines for a flight from Denizli to Istanbul, I did not receive any message or information about my flight. I arrived at the airport at 08:33 for my 09:30 flight. I wanted to get information about my flight and its departure time from the staff...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
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