I purchased a THY flight ticket from Denizli to Trabzon with a layover in Istanbul. The Denizli to Istanbul flight TK2579, which was supposed to depart at 20:05, took off around 20:37. My spouse was also on the flight with me. We landed at the new Istanbul airport around 21:30. However, it took a long time to disembark. The plane taxied for a while. Then, a Havas bus came and brought all the passengers to the terminal. All of this made it difficult to catch the Istanbul to Trabzon flight at 22:35. My spouse has a heart condition, and you can imagine the size of the airport and the time lost due to THY made us rush. We arrived at gate G6 with all passengers already boarded and the doors closed. At the last moment, the staff opened the door and let us in, exhausted. The reason we chose THY was for its quality service, but I am dissatisfied with this experience. THY wasted our time and put us in a difficult situation. They knew we had a connecting flight, and we also had baggage to collect in Trabzon. I request that THY be informed of this incident and that necessary measures be taken to prevent such incidents from happening again. Istanbul to Trabzon flight TK2836.
I had planned my flight with code TK7270 (PNR V7Z2K5) scheduled to depart at 07:00 and arrive at 08:40 to attend a relative's funeral in Gaziantep during the noon prayer. When I checked the flight screens at the terminal, I saw that my flight was delayed to 08:30 and then to 08:45. At 08:30, they st...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
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