On July 31, I purchased a ticket from Istanbul Airport to Diyarbakir Airport. When I tried to check-in, I was informed that all seats were occupied and was asked to wait at the gate. They said if no one showed up, they would let me board. They made me wait for the seat I had purchased because they had sold the same seat to multiple people. Later, an employee came and said they would compensate for the inconvenience. They informed me there were no seats left on today's flight and that I would be sent on tomorrow's flight with a compensation of €100. I was taken to the office, signed the necessary documents, and was told that after submitting my details and IBAN on the Turkish Airlines website, the amount would be deposited into my account within 7 business days at the latest. It has been almost a month, and the payment has still not been made. I want the payment to be made as soon as possible. The inconvenience and distress they caused were significant.
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
Despite purchasing a ticket for the Istanbul - Trabzon flight on 10.08.2023, I was not allowed to board as I was told my check-in period had expired. However, I tried to complete online check-in from 12 hours before the flight until 6 hours prior, but the system kept giving errors and I couldn't che...
On June 15th, we had a flight with Turkish Airlines from Istanbul to Denizli. Despite arriving at the airport three hours early, our tickets were sold to someone else. They offered us a different ticket (for a flight 8 hours later) and promised €100 in compensation. With no other option, we had to ...
Turkish Airlines purchased my ticket for 100 EUR and redirected me to the next flight. They promised to refund the 100 EUR immediately. However, at the time of the flight, they said there was no money at the office and that I could collect it from Sabiha Gokcen Airport upon arrival. When I got there...
On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me ...
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