On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me that they would compensate me with 100€ and that I needed to provide an Is Bankasi IBAN for the payment, or I could collect it from Antalya airport in cash. However, they didn't have cash at Antalya and didn't make the payment. I went back a few days later, but they still didn't have the money and sent me back. Despite multiple requests to customer service, they promised to respond within 2 days, then 7 days, but never did. We are still waiting. This situation has caused significant inconvenience, and I will never choose THY again. Selling the same seat to multiple passengers is unfair.
On 07.08.2023 at 16:20, despite meeting all the requirements and completing my procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me t...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
Despite purchasing a ticket for the Istanbul - Trabzon flight on 10.08.2023, I was not allowed to board as I was told my check-in period had expired. However, I tried to complete online check-in from 12 hours before the flight until 6 hours prior, but the system kept giving errors and I couldn't che...
THY has not paid my compensation for overbooking. On 13.04.2024, at Adana Sakirpasa Airport, I accepted the offer from the staff to change the time/date of my ticket in exchange for money. Normally, the compensation amount should have been given at the counter, but they said they couldn't provide...
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