THY's CIP lounge services and operational aspects are deteriorating day by day. This morning, I entered the CIP lounge early to travel from Istanbul to Ankara on flight TK2138. When I asked the staff for Turkish coffee, they said they were too busy and could make it later. I understood. The lounge was full. However, after 40 minutes, the lounge was 80% empty, and cleaning was finished. When I asked another staff member, I was told that the coffee machine was broken. When it was time for boarding, I found out that my seat number 13A was changed to 20A. When I asked why, I was told that 13A was sold. How can a seat I checked in for be sold? No apology was given. It was treated as a normal situation. Not wanting to delay other passengers, I took my seat without making a fuss. I want to change the airline I use at least 2-3 times a month, but unfortunately, there is no proper alternative. I don't understand why citizens are treated with such disregard and lack of value in sectors where the state is involved. Our airline, which is among the few in the world, has been deteriorating and its service quality declining over the past 3-4 years.
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
THY treated me unfairly. Despite arriving at the gate at 19:15 for the 19:40 flight from Istanbul to Antalya on 25.10.2023, and having checked in and dropped off my luggage around 18:30, the flight was already closed. The boarding time was listed as starting at 19:10. There were no staff at the gate...
I am a member of Miles and Miles with the number TK312666287, and I always chose THY for all my flights, even if it meant waiting. Today, on September 11, 2023, at 17:00, I had to wait for my flight at Adana Airport. My flight was at 22:20, but I was denied access to the CIP lounge because I arrived...
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
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