On 20.06.2024, I discovered that my economy ticket from Kayseri to Istanbul had been upgraded to business class during ticket control. Shortly after takeoff, before meal service began, a flight attendant approached me and informed me that due to some issues, they would not be able to serve meals. Assuming this applied to all passengers, I said it was not a problem. However, I was the only one not served a meal, which made me feel humiliated. Later, they apologized and took my number. THY, a major airline, finds it acceptable to humiliate a passenger over a meal that costs less than ₺100. I condemn their management for their inexperienced and disrespectful behavior. Such poor service is not fitting for a company with such high ticket prices.
On 26.02.2024 at 09:10, I approached the Business Class counter at 06:20 for my Erzurum - Istanbul flight and requested an emergency exit seat if available, or otherwise to keep my current seat unchanged. Despite being told that the emergency exit seat was available, I was given the last and most cr...
Hello, On 04.11.2023 at 21:40, my flight from Izmir to Istanbul Airport was canceled by THY due to weather conditions. I wanted to get a new ticket for 05.11.2023, but they informed me that only business class was available and I would need to pay extra. I did not accept this and they told me there...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
On 19.07.2024, I received an SMS notification during my transit to the airport that the 16:25 Istanbul Airport - Trabzon Airport flight was canceled. After a long wait, I managed to reach a customer service representative. Since all my plans were based on today's flight, I persistently asked if the...
On February 19, 2024, I traveled from Istanbul Airport to Antalya Airport on flight TK2422. I have chosen Turkish Airlines hundreds of times and have never complained about the staff before, often overlooking minor issues. However, after today's incident, I urge you to take this complaint seriousl...
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