I was present at the airport for the 12:30 Gaziantep flight within the specified boarding times. I lost a lot of time because the devices did not read the QR codes during luggage delivery and no staff attended to the issue. Later, the entrance gate was changed from G2 to G5 without informing me. We continued to wait in front of G2. Despite going to the changed gate at 12:20, I was not allowed inside. Although I completed all the procedures correctly, I missed the flight due to staff and information errors. I was told that I had no chance of being on a standby list and had to buy a ticket for the next day at 01:45. No free change was made, I was not put on a standby list, and while my friend got the same flight for ₺1700, I had to buy the ticket for ₺2975. Where is THY's insurance or customer satisfaction? I request that my grievance be resolved as soon as possible. The images are of the tickets I purchased separately.
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
I had a flight ticket from Istanbul to Gaziantep. I arrived at the airport approximately two hours before the flight time and completed my check-in process. I started waiting at gate G7A, as indicated on my ticket, about forty-five minutes before boarding. However, about twenty minutes before boardi...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
Comments