Hello, despite having checked in a day earlier and arriving at the gate half an hour before my flight, we were not allowed to board the plane. In addition to the rude behavior of the staff, I couldn't get connected to anyone for a live conversation. I would like to mention that I am a person with a physical disability. I can't even remember the last time I had such a bad customer experience. Since I couldn't find anyone to address my issue other than the provided link and couldn't explain my problem to Turkish Airlines, I will be using all my legal rights and writing reviews about this experience on every platform. As someone who knows that initiatives have been taken for shorter periods in the past, it is a significant problem that Turkish Airlines causes such an issue for its own country's people.
Our problems with Turkish Airlines seem never-ending. On June 27, we had a Madrid-Istanbul flight with a connection to Istanbul-Denizli. As usual, the plane landed later than scheduled. We rushed from international to domestic terminals, luggage in hand and drenched in sweat, only to find they had c...
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
I wanted to check in my luggage for a THY flight from Istanbul to Trabzon with 30 minutes left before departure. They refused to let me board, claiming the plane was closed. I didn't carry my hand luggage because I have a 98% health disability and couldn't carry it. I put everything in my suitcase, ...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Turkish Airlines provides the worst and most expensive service to its own citizens in a very interesting way. For domestic flights, a passenger has the right to check-in physically up to 45 minutes before the flight. Despite being there one hour and fifteen minutes before, they were delayed with the...
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